Customer Data Protection – 3 Tips for eCommerce SitesLast Updated: March 11, 2019
In this new era of the General Data Protection Regulation (GDPR), customer data is very much to the fore, in businesses of all sizes, from SMEs to large corporations.
To be fair, though, online security is never far from the top of the priority list and GDPR is merely the latest chapter in an ongoing effort by businesses to keep customer data secure and protect it from viruses and advanced hacking programs.
This is especially true for eCommerce merchants, who have a hard enough time getting customers to have faith enough in their websites to put in their credit card details.
However, there are numerous simple ways that make it easy to protect an eCommerce store from potential hacking and security threats.
We’ve compiled three of the most useful tips that will help you to build a robust defence around your customer data.
Customer Data Protection – 3 Tips for eCommerce Sites in 2018
We will look at this below, through the prism of the 3 most important eCommerce Design tips for your business website.
Tip 1 – Use SSL on Pages that Require Customer Information
Merchants should use SSL certificates on their sign-up, login, and checkout pages. Skyler Slade, co-founder and CTO of a data warehousing firm Coefficient, described SSL as a way of preventing attackers from “sniffing your customers’ web traffic and stealing their passwords and credit card info”.
SSL certificates also do wonders for customer trust. Online shoppers have learned that ‘https’ equates to higher security standards. Having it on your site then will build trust and shoppers will be more comfortable completing transactions.
Tip 2 – Encrypt
Passwords and other sensitive information should always be encrypted. If customer’s data is stored on your business computer, considering encrypting your hard disk and using services like TrueCrypt.
If you do that, then even if your laptop is outright stolen, your customer’s data won’t be compromised.
Tip 3 – Use Updated Software & Solutions
Ensure that you’re using the most updated security programs and solutions. Shopping carts especially should have the most recent and up-to-date security standards.
If you’re using an older MD5 hashed password system, if hacked your passwords are easy to reverse, thus exposing users’ accounts with their other services.
Customer Data Protection Breaches – Infographic
It’s important to keep yourself properly informed about customer data protection threats and ongoing developments to help protect it. This infographic from Verizon dates from 2012, but it gives a flavour of the wide ranging threats to customer data in all business sectors, and the motivations of the hackers.
Download this infographic.