Best Small Business Phone System – Buyers Guide & Reviews 2019Last Updated: January 1, 2019
Modern business phone packages offer SMEs services that were until recently available only at corporate level. Here are four essential features that illustrate the savings and efficiencies available to businesses from mobile telephony.
Flexible and affordable business phone packages, offering value for money across all communication modes—voice, text and data—have become vital for startups and small and medium-sized businesses operating in the intensely fast-paced world of modern commerce. These are all key elements in the best small business phone system packages. The need to grow your business constantly and be ready to act on potential new markets—not just at home but anywhere in the world—has created a need for business phone packages that are flexible and affordable enough to be within the reach of the SME sector. For all the advances in message-based communication and demand for items such as the best wireless routers that this has created, it’s unimaginable that businesses would abandon telephone-based person-to-person contact, whether for staff or customer communications.
One of the best illustrations of the benefits of modern telephony for small businesses is VoIP, or Voice over Internet Protocol technology. VoIP phones provide much cheaper and more diversified features, including not just voice, but also data, imagery, audio and video, to a larger, global customer base, using an IP-based network, rather than traditional, landline-based business telephony systems.
Best Small Business Phone System Buyers Guide
Below, you’ll be able to find out about the best VoIP systems for home offices and small businesses, and then discussion about the four essential features of the modern era’s best small business phone system packages.
All you need is an existing broadband internet connection, and with this OBi device, you’ll be able to make and receive telephone calls with a jaw-droopingly diverse suite of VoIP services either for free, or at a fraction of what it would cost with a traditional telecoms company. And if you’ve an eye to expand internationally or beyond the local area, this device will make cheap or free local, long distance and international calling possible.
You’ll be able to get the lowest cost local and international calls with your chosen service provider, and calls to other OBi devices are free, via the OBiTALK network. Calls to China, India and Mexico will cost as low as 1c per minute, with no connection fees, and you’ll also be able to route calls through multiple OBi devices. With voicemail/email functionality, call filtering and blocking, this is a great illustration of the power of modern internet-based telecommunications.
Customer Reviews: 2,621
Average Review Rating: 4.6 / 5
Again, while it’s not strictly speaking a business system per se, the Ooma Telo Free Home Phone Service is a fantastic illustration of the possibilities of VoIP telephony for your business. A top rated home VoIP service for overall satisfaction and value, the Ooma Telo system, with its PureVoice HD technology, delivers superior voice quality, crystal clear locally, nationally and internationally.
Providing low and no-cost international rates (with only monthly taxes and fees applicable), Ooma has a host of other features, including Ooma Home Security, which monitors your home via sensors and contacts you when activity is detected; voicemail; caller ID; call waiting, 911 calling; and text alerts. This will work with any high-speed internet and home phone connection, and you’ll be able to take the Ooma service on the go with you by downloading the Ooma Mobile HD app. Optional advanced features are available with Ooma Premier service including the ability to block telemarketers and other unwanted callers as well as home security.
Customer Reviews: 4,273
Average Review Rating: 4.3 / 5
magicJack Go is a home, business and on-the-go digital phone service, which enables users to make unlimited local and long distance calls throughout the US and Canada, without any monthly bills. It’s an easy to install system—all you have to do is plug in your high speed Internet connection, and the magicJack system is compatible with any cordless or landline phone.
If you’re a frequent business traveller, you’ll love being able to take magicJack with you, and be able to make calls back to the US and Canada from anywhere in the world. And you’ll also be able to use it to make outbound international calls from the US and Canada, at low international rates. Another great facility is that you’ll be able to make ‘magicJack to magicJack’ calls for free, anywhere in the world.
Using the downloadable companion app, you can assign your magicJack device number to magicApp, and have your home, business and smartphone ring simultaneously. With a one-year warranty, free unlimited calling to the US and Canada, free unlimited ‘magicJack to magicJack’ calls internationally, and free services including caller ID, voicemail, call forwarding, call waiting and conference calling, the magicJack system also includes free mobile calling over wifi on your smartphone and tablet.
Customer Reviews: 2,057
Average Review Rating: 4.2 / 5
The Cisco SPA 303 3-Line IP Phone, with its two-port switch and monochrome LCD display, is a formidable VoIP player in this price range, which will tick the boxes for any small business owner in terms of affordability, reliability and efficiency. Compatible with either Session Initiation Protocol (SIP) or Smart Phone Control Protocol (SPCP), and supported by the Cisco Unified Communications 500 Series, the Cisco SPA 9000 Voice System, and many leading hosted IP telephony solutions, this phone is also covered by Cisco’s 12-month hardware warranty.
Easy to install, connectable either via Ethernet or wirelessly, the Cisco SPA 303 is a real shot in the arm for your productivity, with such applications as Cisco VoiceView Express, which streamlines your management of personal mailbox options and notifications, including sending, listening to, and recording of voice messages.This will free up time for you and your staff to focus on business development. The SPA 303 uses a password-protected system for admin features, and offers up to 256-bit Advanced Encryption Standard (AES) encryption.
Customer Reviews: 182
Average Review Rating: 4.1 / 5
Another string in the mighty VoIP bow of the Cisco Small Business Pro Series, the SIP-based Cisco SPA504G 4-Line IP Phone provides small businesses with a rich user experience that would have been beyond the wildest aspirations of entrepreneurs until very recently. Sleekly designed, the phone’s notable features include HD-standard voice clarity, and fantastic quality speakers for clear hands-free conversations, and an integrated switch port to connect your computer. Its monochrome backlit display allows quick and easy access to all options, settings, and applications.
Customer Reviews: 131
Average Review Rating: 3.7 / 5
The Polycom 2200-46162-025 VVX 410 12-Line IP Phone is a great communications solutions for businesses and personnel who require crystal clear communications, whether locally, internationally or overseas. Not only is the clarity of voice on Polycom HD Voice pretty much unsurpassed, but the handset’s intuitive display, which is full colour, with larger text, and easy to use, is a great boost to productivity for all staff.
The phone’s web-based configuration tool makes any phone in the VVX 400 series simple to deploy, easy to administer, upgrade, and maintain. Another advantage is that you’ll be able to run VVX 400 series business media phones on your existing network without needing to upgrade your call control platform. The handsets easily integrate with third-party UC and productivity applications.
Customer Reviews: 34
Average Review Rating: 4.4 / 5
The Grandstream DP720 Dect Cordless VoIP Telephone is one answer to the administration, organisation and communications requirements by setting up a VoIP network throughout any business environment, be that an office suite, a warehouse or a retail store. The full HD audio on both the speakerphone and handset is only the tip of the iceberg.
Supported by the DP750 Dect Base Station (which is not included with this purchase), the handsets will deliver a potent combination of flexibility and stunning quality telephony for your business. Each handset can support up to 10 SIP accounts, and the phones will be effective from a range of 300 meters (outdoors) and 50 meters (indoors) from the DP750 base station.
Customer Reviews: 27
Average Review Rating: 3.7 / 5
The Yealink SIP-T21P E2, with its extra large 132×64-pixel LCD display, supports a full range of features including call hold, call waiting, call transfer, call forward, caller ID, conference calling, redial and much more. For an entry-level VoIP phone, this comes out as a superior option to many others at this price point, and the critical consensus is that it’s more suited to environments with low call volumes, such as a home office, or possibly a public waiting room.
It’s a solidly manufactured handset, with intuitively placed buttons that deliver instant access to the most common features expected from business phone systems, including redial, transfer, mailbox shortcut, speaker, mute, and headset. Beyond the buttons, the LCD display presents the information and options clearly. If you’re a newcomer to VoIP, this is an ideal introduction.
Customer Reviews: 32
Average Review Rating: 3.5 / 5
The Grandstream GS-GXP2170 VoIP phone is a top of the range enterprise system that is most suitable for businesses handling high volumes of phone calls. Handling up to six SIP accounts, and graced with an attractive 4.3-inch colour LCD and full HD audio, this phone is a winner whether making or receiving calls. With incredibly fast connection speeds, this phone also has Bluetooth for syncing with mobile devices and headsets.
With executive class features, the Grandstream GS-GXP2170 VoIP benefits from the most advanced security encryption technology. Supporting 12 lines, six SIP accounts, with five soft keys and facilitating five-way voice conferencing, this is one of the best business phones for small businesses.
Customer Reviews: 36
Average Review Rating: 4.2 / 5
The Ooma HD2 Handset combines the very latest in cordless phone technology, delivering not only crystal clear HD Voice call clarity, but also a huge suite of call and voice management features that are made possible through the Ooma cloud-enabled platform.
This particular handset is more suitable for the home, but with its 2in colour screen and picture caller-ID, superior security and range, and ability to function without interfering with any of your other electronics or devices on your WiFi network the Ooma HD2 might also be perfect for a small business based in a home. With the Ooma Premier service, you’ll be able to make this or any Ooma device a private extension, with a password-protected voicemail account
Customer Reviews: 809
Average Review Rating: 3 / 5
Best Small Business Phone System – The Advantages Checklist
There are four main savings and advantages to businesses by utilising the best small business phone system packages: savings in money; savings in time; freedom of mobility; and expert customer service.
1. Savings (Money)
In a sector where every penny counts, a big advantage of the best small business phone system packages —whether Voice over Internet Protocol (VoiP options, or mobile business services—is the savings they offer on costs compared with traditional static phone and fax services.
2. Savings (Time)
Modern business phone packages also enable significant savings in time: their services make your operation run more efficiently, whether it’s a fixed team in a static office, or a growing workforce dispersed across several locations.
3. Freedom of Movement
Mobile providers are offering increasingly attractive business packages catering for all requirements of modern commerce. Not do these packages provide services of a standard that would have once been available only to the corporate sector—they are also available at comparatively low cost, and structured to minimise the chances of over-spend even if you or your team are roaming.
4. Customer Service
Most of the best small business phone system providers also offer premium-standard customer service and support, another big bonus for the modern entrepreneur who needs a phone system or service that will enable anyone in the organisation to use it—and customers to communicate with it—when required.
A good example of the services that tick all of these boxes for the modern business customer is Business Premier by Vodafone
It’s been said that a business leader’s knowledge about efficiency and cost-savings can make all the difference between a good small business and a great one.
As the great US leader Benjamin Franklin once wrote: “Beware of little expenses. A small leak will sink a great ship.”
For this reason, there has probably never been a better time to shop around for business phone packages that free small business owners from the administrative shackles of static systems; provide multi-faceted communication possibilities; offer expert backup and support; and at affordable costs.
Add in the bonus of clear-cut cost structures, and the the entrepreneur is free to focus on what really matters—growing the business, whether at home or abroad.